Frequently Asked Questions
Everything you need to know about shopping with Systainer USA
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental USA. Once your order ships, you will receive a confirmation email with a tracking number to monitor your delivery.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our online returns portal to initiate a domestic return and print your prepaid shipping label.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
At Systainer USA, we are committed to ethical fashion. We work exclusively with manufacturers who prioritize sustainable materials and fair labor practices to ensure high-quality, conscious products.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our customer service team via live chat or email.